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privacy policy
Complete First Aid Training Limited
Last updated: [11/02/2026]
Complete First Aid Training Limited is committed to protecting and respecting your privacy. This policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
Complete First Aid Training Limited provides first aid and life support training for workplaces, healthcare professionals, and individuals.
Contact details
Email: [info@cprforlife.co.uk]
Website: [www.cprforlife.co.uk / www.completefirstaidtraining.co.uk]
For the purposes of data protection law, Complete First Aid Training Limited is the data controller.
Information We Collect
We may collect and process the following information:
Information you provide directly
- Name
- Contact details (email address, telephone number)
- Organisation name and role
- Booking details for courses
- Payment information (processed securely via third-party providers)
Information collected automatically
When you visit our website, we may collect:
- IP address
- Browser type and device information
- Pages visited and usage data
- Cookies (see Cookies section below)
How We Use Your Information
We use your information to:
- Process course bookings and enquiries
- Communicate with you about training and services
- Issue certificates and maintain training records
- Provide customer support
- Meet legal and regulatory requirements
- Improve our website and services
We will only use your information where we have a lawful basis to do so.
Lawful Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
- Contract – to deliver the training you have booked
- Legal obligation – to maintain training and certification records where required
- Legitimate interests – to manage our business and respond to enquiries
- Consent – where you opt in to receive marketing communications
You can withdraw consent for marketing at any time.
How We Store and Protect Your Data
Your information is stored securely, and access is limited to authorised personnel only.
We take appropriate technical and organisational measures to protect personal data against:
- Unauthorised access
- Loss or misuse
- Disclosure or alteration
Training records may be retained for up to 7 years to support certification verification and regulatory requirements.
Sharing Your Information
We do not sell or share your personal data for marketing purposes.
We may share your information with:
- Payment processors (for secure transactions)
- Course accreditation or regulatory bodies (where required)
- IT and website service providers who support our business
All third parties are required to handle your data securely and in accordance with data protection law.
Cookies
Our website may use cookies to improve user experience and analyse website performance.
Cookies help us:
- Understand how visitors use the site
- Improve website functionality
- Provide a better browsing experience
You can control or disable cookies through your browser settings.
Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data (where legally permissible)
- Restrict or object to processing
- Withdraw consent for marketing
- Request the transfer of your data
To exercise any of these rights, please contact us using the details above.
You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your data has been handled incorrectly:
Website: www.ico.org.uk
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Complete First Aid Training Limited
Email: [info@cprforlife.co.uk]